Our People
Australia 
Consultant &Trainer - Andrew Kendall - Director ThinkAnalyse
Andrew is a senior business analyst with over 20 years’ experience of working in the financial services sector working both in Australia and Europe.
His clients include Insurance Australia Group, Marsh & McLennan, Lloyds of London, Barclays and Lloyds TSB. Andrew’s Volere project experience includes producing specifications for a Pan European Client portal in addition to developing concepts now applied in financial crime and fraud management tools. He has also worked extensively on eBusiness applications within the sector and brings with him a wealth of knowledge ranging from large Internet banking and insurance programs to smaller more localised projects.
Andrew graduated with an MBA from the Graduate School of Business at the University of Technology, Sydney, (UTS) with a major in strategic information technology. He also holds a Diploma in Marketing Management. He is an active member of the UTS Alumni and the Australian Institute of Management and the International Institute of Business Analysts.When he is not working for ThinkAnalyse Clients, Andrew volunteers for Sydney Children’s Hospital and is a former Chairman of Radio Lollipop an interactive play program for sick and ill children at London’s Great Ormond Street Hospital for Children.
United Kingdom 
Consultant &Trainer - James Archer
James Archer has worked across many different application areas, however his most extensive experience is in the domain of local governments.
During this time, James has used the Volere approach in a variety of business led projects. James is renowned for providing innovative solutions to business problems – more often than not, ones that have proved to be cheaper to implement and provide greater customer satisfaction in the long-term. Organisations who have tendered to Councils to whom James has consulted, have praised the requirements specifications he has produced for purchasing software packages as being the clearest they witnessed.
He has adapted Volere to use for determining future business policies, building in-house IT systems, and modifying packages to fit with the business requirements.James has always taken the approach of trying to discover the essence of the business problem before leaping into technical solutions. This approach was crucial when he lead a project to define, design, build and implement an integrated children’s system.
Anne Marie Carrie, executive director of family and children’s services at Kensington and Chelsea attributes part of the borough’s outstanding children’s service to the fact that “the IT system was not bought off the shelf, but designed by social workers for social workers.”James organises events for the UK chapter of the International Institute of Business Analysts (IIBA) in London, which is playing in a key role in developing the professionalism and recognition of the importance of business analysis.
Events that he Chairs and speaks at have become hugely popular, attracting world-leading thinkers and attendees from many major organisations. He also speaks on various aspects of Business Analysis to organisations across the UK including running popular workshops at the Government IT Profession Conference. He is a co-founder of the Business Change Special Interest Group of the BCS.